FAQ's
Frequently Asked Questions:
How can I track my order?
Once your order has been shipped you will receive a tracking number.
How long will it take to get my order?
We strive to process and ship all orders within 2 - 3 days. Once, your order has shipped most orders are delivered within 4 - 6 days.
Do you ship internationally?
No, we only ship within the USA.
Do you offer wholesale or bulk pricing?
Yes, we absolutely love wholesale/bulk orders. Weather your needing a large quantity of magnets for your business advertising or for your gift shop, please contact us at info@ohanamagnetco.com for more information on pricing and available options.
Does Ohana Magnet Co accept Afterpay?
Yes! We accept Afterpay allowing you to split your purchase of $35.00 or more into 4 payments.
Do you accept returns?
No, due to the custom nature of our products we are unable to accept returns. However, we will replace any item that is defective or damaged during the shipping process. You must contact us within 14 days of delivery to get a replacement.
How do I contact someone?
You can reach us through the contact form on our website or by emailing us directly. We strive to respond to all requests within 24 to 48 hours to ensure you receive the assistance you need in a timely manner.